All orders must be placed through our website. If you have any questions before placing an order, please email us at

Please follow these steps if you are having an issue with an order. 

1. Your order is delayed
Please call Fedex at 1-800-463-3339 with your tracking number. They will be able to assist you with your delivery.

2. Your order is lost, stolen or got damaged in transit. 
If you added the shipping protection ( it is automatically added to your order unless you removed/unchecked the box), please email us at and we will guide you on how to get reimbursed. 

3. Your flowers are damaged or you are unhappy with your order. 
Please send an email to with your concerns and describe your issue and include images if possible. We will get back with you in a timely manner. 

If you still have an issue and need further assistance, please call or text 1-808-388-8703.

Please keep in mind that there is a 3-6 hour time difference, depending on where you are located, and be mindful of the hours.