Ordering Guide

 

If you’re unfamiliar with ordering flowers  or have never made a  purchase with us before, here are some helpful tips. 

1. SHIPPING AND DELIVERY 

Please keep in mind that there are shipping restrictions for delivering flowers to the mainland. We Ship Monday through Thursday. Fedex is closed on Saturday and Sunday for most areas. We don't ship over the weekend, so Sunday and Monday deliveries are not available. 

We always try our very best to deliver on the day you requested, but it is highly recommended to select your delivery date 1-2 BUSINESS days prior to an important event in case of a delay. If a Friday delivery is selected and there is a delay, the shipment will arrive the following Monday. We do not offer any refunds or reships if a shipment gets delayed over the weekend, so please plan accordingly!

Delays are rare but they can happen due to weather, human error or other travel interruptions. Please keep this in mind when selecting your delivery date.

 

2. TRANSIT TIMES

3. ADDRESS CHANGE/INCORRECT ADDRESS

3. Please make sure that the address you provided is correct. Changing the address after the order has shipped will always cause a delay in delivery. In addition, FedEx charges $18.00 for changing an address which we will have to bill to you. 

4. ORDER CONFIRMATION 

4. Once you place an order, you will get an email confirmation. If you do not get an email, please check your Spam/Junk mail folder. If you still don't see it, you may have accidentally entered the wrong email address or not completed the order online. Please contact us if you don't get a confirmation.

Once we ship the order, we will send you tracking information. If you do not get a tracking number by email by 1pm HST on the day your order ships, please contact us immediately. 

5. HOW ARE YOUR FLOWERS SHIPPED?

Your flowers will arrive in a gift box and not pre-arranged. We take the utmost care in packaging the flowers so they arrive fresh and in good condition! Please note that if you order more than one assortment in the same order, the flowers will be combined in the same box. Arranging them is easy, but if you need help or inspiration please check our arranging tips https://www.bloomsofhawaii.com/pages/arranging-tips